FAQs

 Everything you need to know

Still have questions? Email us - we respond within 1 business day.

SHIPPING QUESTIONS

Q: Do you ship across Canada? A: Yes — free shipping on every order to every Canadian province and territory. No minimums, no codes required.

Q: How long will delivery take? A: Orders are processed within 1–2 business days and delivered within 8–11 business days. You'll receive a tracking number by email once your order ships.

Q: Where does my order ship from? A: The Seal Edit ships from our supplier's warehouse. All applicable duties and import fees are included in your purchase price — there are no surprise charges at delivery.

Q: Do you ship outside Canada? A: Currently Canada only. Join our email list to be notified if we expand.

ORDERS & RETURNS

Q: What if The Seal Edit doesn't work for me? A: We have a 30-day satisfaction guarantee. If The Seal Edit doesn't meet your expectations for any reason, contact us within 30 days of delivery and we'll make it right — replacement or full refund, your choice.

Q: My order arrived with a defect — what do I do? A: Email us with your order number and a photo of the issue. We'll send a replacement or refund immediately — no need to ship anything back for defective items.

Q: Can I cancel or modify my order after placing it? A: If your order hasn't shipped yet, we can usually help. Email us as soon as possible after ordering.

Q: How do I track my order? A: You'll receive a tracking link by email when your order ships. You can also track from the "Track Order" link in our website navigation.

ABOUT THE LIVING EDIT

Q: Is The Living Edit a Canadian company? A: Yes — Canadian-founded and built for Canadian kitchens.

Q: Will there be more products? A: Yes. The Seal Edit is our first release. The Rinse Edit and The Prep Edit are in development. Join our email list to be first to know.

Q: How do I contact customer support? A: Email us through the Contact page. We respond within 1 business day, Monday to Friday.